Thank you for choosing our platform for your musical journey. Because we offer both digital content and physical goods, our refund and returns policy is structured to ensure fairness for both the creator and the customer.

1. Digital Products (Guitar Tabs, E-books, Online Courses)

Due to the nature of digital content, which is accessible and downloadable immediately upon purchase, we apply the following rules:

  • No Refunds: All sales of digital products are final. Once the payment is confirmed and the download link is provided or the course access is granted, we do not offer refunds or exchanges.

  • Technical Support: If you experience any technical issues (e.g., broken links, corrupted files, or access errors), please contact us within 48 hours. We will provide a new link or fix the access issue within 24 business hours.

  • Recommendation: We strongly advise customers to review product descriptions and technical requirements (e.g., needing Guitar Pro software) before completing a purchase.

2. Physical Products (Printed Books, Workbooks, Accessories)

  • Return Window: You have 7 days from the date of delivery to request a return or exchange.

  • Eligible Cases:

    • Manufacturing defects (e.g., missing pages, printing errors).

    • Items damaged during transit (e.g., torn or water-damaged books).

    • Incorrect items sent (wrong title or quantity).

  • Condition for Returns: Items must be in their original condition, unused, and without any handwritten notes, markings, or stains.

3. Return & Exchange Process

  1. Notification: Please contact our support team with your order number and clear photos/videos of the defect.

  2. Verification: Our team will review your request within 24 hours.

  3. Resolution: Once approved, we will either ship a replacement at no extra cost or issue a full refund if the item is out of stock.

4. Refund Method

For eligible refunds (e.g., double payments or defective physical goods out of stock):

  • Method: Refunds will be processed via the original payment method or bank transfer.

  • Timeframe: Please allow 3 – 5 business days for the funds to appear in your account.

5. Limitation of Liability

We are not responsible for refunds in the following cases:

  • Change of mind after the digital content has been accessed.

  • Incompatibility with your device/software if the requirements were clearly stated on the product page.

  • Damage caused by improper handling or storage by the customer.